A Disciplined, Repeatable Framework

It depends on the scope and complexity of your operation. A focused project (like a warehouse audit or SOP development) typically takes 4-12 weeks. Broader operational transformations can take 3-6 months for full implementation. We always provide a clear timeline and milestones during the diagnostic phase.

Both. The diagnostic and implementation phases require on-site presence—we need to walk the floor, observe workflows, and work alongside your team. During the design and scale phases, we blend on-site visits with remote collaboration. We tailor the approach based on your location and needs.

We focus on distribution, manufacturing, MRO, wholesale, and e-commerce fulfillment operations. Our expertise is strongest in businesses with physical supply chains, warehousing, inventory management, and logistics. If you move, store, or manufacture products—we can help.

We're not here to operate in isolation. During diagnosis, we need access to your team for interviews and process observation. During implementation, your operational leadership should expect to dedicate 5-10 hours per week for collaboration, training, and decision-making. The more engaged your team, the better the outcome.

We support ERP and WMS implementations, but we're not software vendors. We help with system selection, requirements gathering, process design, configuration guidance, and user training. For technical implementation, we partner with the software vendor or your IT team. Our focus is on ensuring the system fits your operational workflow.

Pricing varies based on project scope, engagement model, and duration. Project-based work is typically fixed-fee. Retained advisory and fractional COO engagements are monthly retainers. We provide transparent pricing after the initial consultation once we understand your needs. No surprises.

No problem. We offer operational audits and assessments as standalone services. These are focused, short-term engagements (1-2 weeks) that provide a clear diagnosis of your operation with prioritized recommendations. Think of it as a roadmap you can execute on your own—or with our help.