Two specialized platforms for freight operations: automated refund recovery and OS&D claims management. No spreadsheets, no manual work.
We've built two dedicated platforms to tackle different freight challenges. The Freight Audit Engine recovers refunds from carrier billing errors. The OS&D Command Center manages damage and shortage claims from vendors. Each is a standalone application with its own login and feature set. Use one or both depending on your operational needs.
| Freight Audit Engine | Feature | OS&D Command Center |
|---|---|---|
| Auto-recover shipping refunds, organized data visualization for carrier contract negotiations | Manage damage/shortage/overage claims | |
| FedEx/UPS invoice auditing via direct API | Mobile-first field capture with automated vendor dispute letters | |
| 6 automated audit rules | BOL/POD OCR extraction with editable fields | |
| Batch claim submission to carriers | Vendor accountability tracking & scorecarding | |
| Real-time refund recovery dashboard | Root cause analysis and trending | |
| app.northlinelogic.com | Platform | osdcc.northlinelogic.com |
| Independent user accounts | Login | Independent user accounts |
| Best for: Logistics/Operations Managers, CFOs, Controllers | Best For | Best for: OS&D Teams, Warehouse Managers, Receiving Teams, Logistics, Vendor Relations |
The Freight Audit Engine and OS&D Command Center are purpose-built, standalone applications. Each has its own login, database, and feature set. They do not share a unified dashboard.
Each platform requires separate setup and onboarding (1 day each), though they can be implemented simultaneously if purchasing both.
A modular freight intelligence and audit platform that ingests carrier data, normalizes it into a scalable data model, and automatically identifies refund opportunities—while giving you the tools to negotiate better rates.
Designed to replace and exceed traditional freight audit services by combining automated exception detection with transparent, client-ready audit outputs, executive summaries, and shipment data best used for negotiation.
Our system reviews every FedEx and UPS small parcel invoice to find refundable exceptions:
Know exactly what discounts you should be getting:
Currently supports FedEx and UPS small parcel carrier data ingestion and analysis
Scalable architecture ingests and normalizes carrier invoices for consistent analysis
Validates charges against your specific carrier contract terms and service agreements
Built as a platform foundation for advanced analytics, carrier comparison, and TMS features
Auto-generates claims with supporting evidence and submits directly to carrier portals
Real-time recovery tracking, refund trending, and exportable reports
Seven Core Pillars
Our platform is built on seven interconnected features designed to transform raw carrier data into financial strategy.
The "Cash Finder"
Designed to identify shipments where carriers made billing errors, failed to meet service guarantees, or lost packages. This automated system reviews every invoice line-by-line to find money you're owed—then handles the claims process.
The "Fee Hunter"
Carrier invoices often hide 30% of their cost in "accessorial fees." This feature exposes exactly which behaviors—residential shipping, fuel surcharges, incorrect labeling—are driving up costs.
The "Air Audit"
Detects "Dimensional Weight" waste—money spent shipping empty space inside oversized boxes. Compares Actual Weight vs. Rated Weight for every package.
The "Carbon Calculator"
Converts shipping data into a Scope 3 Emissions report for ESG compliance. Track your carbon footprint by carrier, mode, and zone.
The "Strategy Engine"
Model future savings based on your actual data. Enter discount percentages and instantly calculate annual savings. Run scenarios across multiple fee categories.
Pre-Ship Intelligence
Type in any address to determine if it's residential or commercial—and see all associated accessorial fees before you ship. Avoid surprise charges.
The "Carrier Churn-Risk Index"
Built for CFOs and business owners facing the "Carrier Contract Trap." Bypasses refund waivers by quantifying customer lifetime value (CLV) risk. Connect to Salesforce, Shopify, or HubSpot to cross-reference carrier performance with customer loyalty metrics.
The Strategic Advantage:
Carriers can waive your right to a refund—but they cannot waive your right to fire them. If you can prove a carrier is systematically failing your VIP customers, you move volume to a competitor. That's the leverage.
Direct API integration are available with FedEx, UPS, and major ERPs (NetSuite, SAP,
Microsoft Dynamics, QuickBooks). File-based feeds for custom systems.
Setup takes less than 1 day.
Speak to our team for more information!
Existing Customer? Login to Northline Logic Platform →
"Every claim. Every deadline. Every dollar. Every vendor."
The most efficient end-to-end claims and vendor performance platform on
the market. AI-powered automation transforms chaos into control—from the
receiving dock to final recovery.
Automation That Actually Works—stop manually entering data. Our AI extracts everything you need:
Hold Vendors Accountable with comprehensive performance analytics:
Real-Time Issue Capture — Empower your receiving team to catch problems immediately—no more missed claims or communication gaps.
How it works:
Receivers spot damage or shortages → snap photos → submit through dock portal → claims populate directly for backend processing. Simple. Fast. Accountable.
6-Step Guided Wizard
8 Scenario Types
Executive-Ready Insights — Reporting that drives strategic decisions
Polished reports for stakeholder meetings
Raw data for deep-dive analysis
Claims, returns, and vendor performance dashboards—all measurable
Existing Customer? Login to OS&D Command Center →
We're building a complete TMS for less-than-truckload and full-truckload shipments with real-time rate shopping, load tendering, and drayage management.
Instant rate shopping from 50+ carriers for LTL and TL shipments
Streamlined workflow from quote to carrier assignment
Real-time tracking across all modes and carriers
LTL/TL invoice auditing for rate and accessorial verification
Support for drayage operations and intermodal shipments
Comprehensive carrier performance and cost analysis
Get notified when the TMS launches and receive early access.
Implementation process shown for Freight Audit Engine. OS&D Command Center follows a similar 1-day setup process.
Day 1 - Morning
Day 1 - Afternoon & Ongoing
Weekly - 15 min
Ongoing - 2-3 weeks to first refund
Northline Logic's freight intelligence platforms were born from real operational pain. As distribution operators managing thousands of weekly shipments, we were frustrated by:
So we built the tools we wish we'd had—two separate, purpose-built platforms that each solve a specific problem exceptionally well. No generic software. No consultants guessing at your workflow. Just operator-tested systems that solve the specific problems distribution companies face every day.
No long-term contracts. No hidden fees. Cancel anytime. Each platform is priced independently.
Contact for Pricing
Contact for Pricing
Bundle pricing available - contact us for details
Discounts available when using both platforms
Freight audit software automatically reviews carrier invoices (FedEx, UPS, etc.) to detect billing errors, late deliveries, and service guarantee violations. It identifies refund opportunities and automates the claims process to help distributors recover thousands in overpayments monthly.
Distributors typically recover 2-5% of annual freight spend through automated auditing. The most common refund sources are late deliveries (service guarantee violations), void shipments still invoiced, residential surcharge errors, dim-weight discrepancies, and contract rate short-pays.
Yes. Our Freight Audit Engine integrates directly via API with FedEx and UPS billing systems—no screen scrapers. This ensures reliable, secure access to invoice data and enables automatic claim submission through carrier portals.
Setup takes 1 day per platform with our white-glove onboarding team. You'll start detecting refund opportunities immediately. First claims are tendered within the first week. Actual refund credits typically appear in 2-3 weeks from carriers.
No. The Freight Audit Engine auto-generates claims with supporting evidence and tenders them directly to carrier portals. You receive notifications when refunds are approved and processed. The entire workflow is automated after initial setup.
Our system detects: (1) Late delivery service guarantee violations, (2) Void shipments still invoiced, (3) Duplicate billing, (4) Residential vs. commercial surcharge errors, (5) Dimensional weight miscalculations, (6) Contract rate verification—ensuring negotiated discounts and base rates are actually applied by the carrier.
OS&D stands for Overage, Shortage, and Damage. These are discrepancies that occur during receiving—receiving more items than ordered (overage), fewer items (shortage), or damaged goods. Proper OS&D claims management is critical for recovering costs from vendors and carriers.
By centralizing all claim documentation (photos, BOLs, PODs, invoices) in one mobile-accessible platform with automated vendor dispute letter generation and status tracking. This eliminates email threads, lost documentation, and manual follow-up, reducing average resolution time from 30+ days to under 10.
Yes. OS&D Command Center is mobile-first. Warehouse and receiving teams can capture damage photos on their phones and upload them directly to claims in real-time—no need to email photos or manually attach them later.
Our OCR engine is specifically trained on logistics documents (BOLs, PODs, commercial invoices). It accurately extracts data like PRO numbers, tracking codes, dates, quantities, and vendor information. All extracted fields are editable during the review phase to ensure 100% accuracy.
They are two separate, standalone platforms. The Freight Audit Engine (app.northlinelogic.com) and OS&D Command Center (osdcc.northlinelogic.com) each have independent logins, databases, and feature sets. You can purchase and use one without the other, or use both together for complete freight operations coverage with bundle pricing.
We use bank-level AES-256 encryption, maintain SOC 2 Type II compliance, and store data in secure, redundant cloud infrastructure with 99.9% uptime SLA. Your data is never shared with third parties. All carrier API connections are read-only for invoice access. Each platform maintains separate, secure databases.
Join distributors using Northline Logic to optimize freight operations and recover hidden costs
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